Last updated: 28 April 2026
Welcome to Conference Flow. These Terms of Use ("Terms") govern your access to and use of the Conference Flow website (https://www.conference-flow.com), including any content, functionality, and services offered on or through the website (collectively, the "Platform"). The Platform is an editorial directory and ticketing marketplace for academic and industry conferences.
These Terms form a legally binding agreement between you, the user ("you", "your") and the Australian National Institute of Higher Education Trust (ABN 20 459 639 129) ("Conference Flow", "we", "us", "our"). Conference Flow is a conference directory and ticketing platform developed by the Australian National Institute of Higher Education Trust.
By accessing, browsing, or using the Platform, whether as a guest or a registered user, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.
In these Terms:
- "Attendee" means a User who purchases, or intends to purchase, tickets to an Event.
- "Event" means a conference, seminar, workshop, or other gathering listed on the Platform by an Organiser.
- "Organiser" means a User who creates and manages an Event listing on the Platform.
- "Promoter" means an Organiser or third party who purchases paid promotional services on the Platform.
- "User" means any person who accesses or uses the Platform, including Attendees, Organisers, and Promoters.
1. The Conference Flow Service
1.1 Our Role as a Platform
Conference Flow provides a technology platform that serves two primary functions: a) An editorial directory where we, at our discretion, list and feature academic and industry conferences. b) A ticketing marketplace where Organisers can list their Events, sell tickets, manage registrations, and where Attendees can discover and purchase tickets to those Events.
1.2 We Are Not an Event Organiser
It is crucial to understand that Conference Flow is an intermediary technology provider. We do not organise, host, run, sponsor, endorse, or have any control over the Events listed on our Platform. We are not a party to any transaction or agreement between an Organiser and an Attendee, other than in our capacity as a limited payment collection agent for the Organiser.
Our services are limited to providing the Platform to facilitate the connection between Organisers and Attendees. Any listing on our Platform, whether editorial or paid, does not constitute an endorsement, warranty, or guarantee of a conference's quality, legality, safety, or content.
1.3 Editorial Discretion and Sponsored Content
The selection of Events for editorial listing is at our sole discretion. We may have commercial relationships with certain Organisers, which may include paid promotional packages, featured placements on the Platform, or other editorial partnerships. Where content is sponsored or an Event is featured as part of a paid promotion, we will clearly label it as "Sponsored", "Promoted", or with a similar designation.
2. Account Registration and Security
2.1 Eligibility
To create an account and use the full features of the Platform, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By creating an account, you represent and warrant that you meet these requirements.
2.2 Account Responsibilities
When you create an account, you agree to: a) Provide accurate, current, and complete information as prompted by any registration forms on the Platform. b) Maintain and promptly update your account information to keep it accurate, current, and complete. c) Maintain the security and confidentiality of your password and any other account credentials. d) Accept full responsibility for all activities that occur under your account, whether or not authorised by you. e) Notify us immediately at hello@conference-flow.com of any unauthorised use of your account or any other breach of security.
We are not liable for any loss or damage arising from your failure to comply with these obligations.
3. Terms for Organisers
This section applies to you if you use the Platform to create, promote, manage, or sell tickets for an Event.
3.1 Listing and Event Information
You are solely responsible for all information you provide in an Event listing. You represent and warrant that: a) All information provided, including the Event title, date, time, venue, description, speaker lineup, schedule, and pricing, is accurate, complete, and not misleading. b) You have all necessary rights, licences, and permissions to organise, promote, and host the Event as described. c) Your Event, and any content associated with it, complies with all applicable laws, regulations, and industry codes in the jurisdiction where the Event is held and where tickets are sold. d) The Event content will not be defamatory, discriminatory, hateful, obscene, or otherwise unlawful.
We reserve the right, at our sole discretion and without liability to you, to remove or suspend any Event listing that we believe violates these Terms or is otherwise inappropriate.
3.2 Our Role as Limited Payment Collection Agent
To sell paid tickets, you must create and connect an account with our third-party payment processor, Stripe, via Stripe Connect. By doing so, you agree to Stripe's terms of service, including the Stripe Connected Account Agreement and the Stripe Services Agreement. Your relationship with Stripe is independent of your relationship with us, and we are not responsible for Stripe's acts, omissions, or fees.
You hereby appoint Conference Flow as your limited payment collection agent, solely for the purpose of accepting and processing payments from Attendees for your Event tickets. We will process payments via Stripe, and funds, less our Platform Fees, Stripe fees, refunds, chargebacks, reserves, and any applicable taxes, will be remitted by Stripe directly to your connected Stripe account according to Stripe's payout schedule.
You agree that: a) A payment made by an Attendee to us (as your agent) shall be considered the same as a payment made directly to you, and you will make the ticket available to the Attendee as if you had received the funds directly. b) We are not a bank, escrow service, fiduciary, financial advisor, money transmitter, or insurer. Our role is strictly administrative and technical. c) We do not hold, control, or have custody of ticket proceeds. All funds flow through Stripe's infrastructure under the terms of your Stripe Connect account. d) We have no obligation to advance, lend, underwrite, or otherwise fund any payment, refund, chargeback, or other liability that is your responsibility under these Terms. e) Any delay, hold, freeze, reserve, or reversal of funds by Stripe (including for risk, fraud, compliance, or chargeback reasons) is governed by your agreement with Stripe and is not the responsibility of Conference Flow.
3.3 Platform Fees and Payments
a) Platform Fees: We charge a Platform Fee for each paid ticket sold through the Platform. This fee is 5% of the ticket price plus AUD $1.29 (or the local currency equivalent as determined by us) per ticket. Platform Fees are earned at the time the Attendee successfully pays for the ticket and are non-refundable except as expressly stated in section 3.5(d). b) Stripe Fees: In addition to our Platform Fee, our payment processor, Stripe, charges its own transaction processing fees, currency conversion fees, payout fees, and dispute fees. These fees are separate from ours, are set by Stripe, and are governed solely by your agreement with Stripe. c) Promotional Fees: If you purchase a promotional package or other paid service, these fees are billed separately and are non-refundable once the service has commenced. d) Deduction of Fees: Our Platform Fee and any applicable taxes on our services (such as GST) will be automatically deducted from the ticket proceeds before funds are remitted to your Stripe account. You authorise us and Stripe to make all such deductions on your behalf. e) Negative Balances: If your Stripe account balance is insufficient to cover refunds, chargebacks, fees, taxes, or amounts you owe us, you remain liable for the shortfall and agree to pay it on demand. We may invoice you, offset against future ticket proceeds, or instruct Stripe to debit your linked bank account or card on file. f) Right of Set-Off: We may set off any amount you owe us (including unpaid fees, refund obligations, chargeback liability, indemnification obligations, or taxes) against any amount we owe you, including ticket proceeds in transit through the Platform.
All fees are subject to change. We will provide at least 30 days' notice of any changes to our Platform Fees.
3.4 Taxes
You are solely responsible for determining and remitting all applicable taxes, including but not limited to Goods and Services Tax (GST), Value Added Tax (VAT), sales taxes, and any other duties or levies on your ticket sales. We do not provide tax advice. Our Platform Fees are exclusive of any GST that may be chargeable on our service to you. We will issue you with a tax invoice for the services we provide.
3.5 Cancellations, Postponements, and Refunds
a) Your Policy: You are responsible for creating, publishing, and honouring your own cancellation and refund policy for your Event. This policy must be clearly stated on your Event listing page before any ticket is purchased. b) Your Responsibility: You are solely responsible for processing and funding all refunds, credits, exchanges, and any compensation claimed by Attendees. All Attendee requests for refunds will be directed to you and remain your obligation regardless of whether you continue to use the Platform. c) Our Facilitation: Where we facilitate a refund through the Platform, we do so on your express instruction and authorisation, in our capacity as your limited payment collection agent. We will only process a refund from funds available in your connected Stripe account or as otherwise funded by you. Conference Flow is under no obligation, and shall not be required, to fund any refund from its own accounts. d) Fee Refunds: Platform Fees are generally non-refundable. We may, at our sole discretion, refund our Platform Fee for a refunded ticket. Stripe processing fees, dispute fees, and currency conversion fees are subject to Stripe's policies and are typically non-recoverable. e) Event Cancellation or Material Change: If you cancel, materially postpone, relocate, change the format of (e.g., from in-person to virtual), or otherwise materially change an Event, you agree to promptly notify Attendees and issue refunds in accordance with applicable laws (including the Australian Consumer Law) and your stated refund policy. You acknowledge that failure to do so may expose you to direct claims by Attendees, regulatory action, and chargebacks, all of which are your sole responsibility. f) Insolvency or Inability to Perform: If you become insolvent, cease operations, or are otherwise unable to deliver an Event, you remain solely liable to Attendees for refunds. Conference Flow has no obligation to refund Attendees from its own funds in such circumstances.
3.5A Chargebacks and Disputed Payments
a) Liability: All chargebacks, payment disputes, fraud claims, and reversals initiated by Attendees, card issuers, or banks in respect of tickets you sold through the Platform are your sole responsibility, including any associated Stripe dispute fees, network fines, and our reasonable handling costs. b) Recovery: You authorise us and Stripe to debit your connected Stripe account, withhold future ticket proceeds, draw on any reserve, or invoice you directly to recover amounts arising from chargebacks and disputes. If recovery via Stripe is unsuccessful, you agree to pay the outstanding amount to us within seven (7) days of demand. c) Cooperation and Evidence: You agree to cooperate promptly with us and Stripe in responding to chargebacks, including providing documentary evidence (such as proof of delivery, attendance records, communications with the Attendee, and your refund policy) within any deadlines we communicate. We are not liable for chargebacks lost due to your failure to provide timely or adequate evidence. d) Reserves and Holds: We may, where permitted by Stripe and applicable law, instruct Stripe to apply a reserve, rolling hold, or delayed payout to your account where we reasonably consider that there is elevated risk (for example, high chargeback volume, future-dated Events with significant ticket sales, or suspected fraud). You acknowledge that such reserves are a standard risk-management measure and not a breach by us of these Terms. e) No Advance: Conference Flow has no obligation to advance funds, cover negative balances, or absorb chargeback losses on your behalf.
3.6 Legal, Safety, and Accessibility Obligations
You are solely responsible for ensuring that your Event, venue, and all related activities comply with all applicable laws and regulations, including: a) Health and Safety: All workplace health and safety laws, public liability insurance requirements, and any specific public health orders (e.g., related to COVID-19 or other communicable diseases). b) Accessibility: All laws and regulations concerning accessibility for persons with disabilities. c) Venue and Permits: Securing a safe and appropriate venue and obtaining all necessary permits, licences, and authorisations to host the Event. d) Content: Ensuring that all speakers, presentations, and materials at your Event are lawful and do not infringe on the intellectual property rights of others.
3.7 Use of Attendee Data
We provide you with access to Attendee data (such as name and email address) for the purpose of managing your Event. You agree to: a) Use this data only for purposes directly related to the Event for which the Attendee registered. b) Comply with all applicable data protection and privacy laws, including the Privacy Act 1988 (Cth) in Australia and the GDPR where applicable. c) Handle all personal information securely and have a publicly accessible privacy policy that explains how you use Attendee data. d) Not sell or transfer Attendee data to any third party without explicit consent.
3.8 Broadcasting and Communications
If you use the Platform or Attendee data to send emails or other electronic messages, you must comply with the Spam Act 2003 (Cth) and similar anti-spam laws. This includes providing a clear and functional unsubscribe mechanism in every marketing communication.
3.9 Your Content Licence to Us
By listing your Event on the Platform, you grant Conference Flow a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content and materials you provide (including names, logos, trademarks, images, and event descriptions) in connection with the operation, promotion, and marketing of the Platform and our business.
4. Terms for Attendees
This section applies to you if you use the Platform to discover, register for, or purchase tickets to an Event.
4.1 Discovering and Purchasing Tickets
The Platform allows you to search for and purchase tickets to Events. By purchasing a ticket, you enter into a direct contract with the Organiser of the Event. Conference Flow is not the seller, host, sponsor, or guarantor of the Event or the ticket. Conference Flow acts only as the Organiser's limited payment collection agent and as a technology provider that facilitates the listing and the transaction.
4.2 Ticket as a Licence
Each ticket you purchase is a revocable licence to attend the specific Event, issued by the Organiser. The ticket is subject to any additional terms and conditions set by the Organiser, which may be available on the Event listing page or the Organiser's website. Failure to comply with the Organiser's terms may result in your admission being refused or your ejection from the Event without a refund from us.
4.3 QR Codes and Ticket Resale
Your ticket may be issued with a unique QR code or identifier. You are responsible for keeping this secure. Tickets are for your personal use. You may not resell, duplicate, or transfer a ticket unless expressly permitted by the Organiser in their terms and conditions. We may invalidate any ticket we reasonably suspect has been resold, duplicated, or obtained fraudulently.
4.4 Refunds
a) Organiser Sets the Policy: All refund, exchange, and credit requests are governed by the refund policy of the Event Organiser. Conference Flow does not set refund policies and is not responsible for issuing or funding refunds. b) How to Request: To request a refund, you must contact the Organiser directly through the contact information provided on the Event listing page. While we may facilitate processing of a refund on the Organiser's instruction, the decision and the liability to provide the refund rest solely with the Organiser. c) No Recourse Against Conference Flow: You acknowledge that, except where required by non-excludable consumer law (see Section 16 / Australian Consumer Law), Conference Flow is not liable to you for any failure by an Organiser to deliver an Event, provide a refund, or honour its policies. Your remedies in such cases lie against the Organiser. d) Chargebacks: You agree to use the refund process described above before initiating a card chargeback. Initiating a chargeback in bad faith (for example, after attending the Event or where the Organiser's refund policy clearly does not apply) is a breach of these Terms and may result in suspension of your account and recovery of our and the Organiser's costs.
4.5 Your Conduct
You agree to attend Events with respect for others and to comply with all rules and directions of the Organiser, venue staff, and security personnel. The Organiser reserves the right to refuse admission or remove any person for disruptive, dangerous, or unlawful behaviour, and Conference Flow has no liability for any such decision.
4.6 Travel, Accommodation, and Visa Costs
You are solely responsible for any travel, accommodation, visa, insurance, or other ancillary costs you incur in connection with attending an Event. Conference Flow is not liable for any such costs in any circumstances, including where an Event is cancelled, postponed, relocated, or materially changed.
5. Terms for Promoters (Paid Placements)
This section applies to you if you purchase advertising, sponsored listings, or any other promotional services ("Promotional Services") on the Platform.
a) Creative Review: All advertising creative, including images, copy, and links, is subject to our review and approval. We reserve the right to reject or remove any promotion that we deem, in our sole discretion, to be inconsistent with our brand, misleading, unlawful, or otherwise inappropriate. b) Accuracy: You are solely responsible for the accuracy and legality of your promotional content. You warrant that you have the right to use all trademarks, images, and claims in your advertisement. c) Compliance: Your promotions must comply with all applicable advertising standards and laws, including the Australian Consumer Law's provisions against misleading and deceptive conduct. d) No Refunds: Fees for Promotional Services are non-refundable. We do not provide refunds or credits for impressions already served or for the remaining duration of a campaign if you choose to stop it early or if it is removed for a breach of these Terms.
6. Acceptable Use of the Platform
You agree not to use the Platform for any purpose that is unlawful or prohibited by these Terms. You must not: a) Use the Platform in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party's use and enjoyment of it. b) Engage in any data mining, scraping, crawling, or use of any robot, spider, or other automatic device, program, or process to access, monitor, or copy any part of the Platform or its content without our prior written consent. c) Attempt to gain unauthorised access to any accounts, computer systems, or networks connected to our server. d) Use the Platform to list or promote any Event that is illegal, fraudulent, or deceptive, or that promotes hatred, violence, discrimination, or illegal activities. e) Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity. f) Use fraudulent payment methods to purchase tickets or services. g) Resell or commercially exploit the Platform's content, listings, or services, other than for promoting your own Event through an authorised listing.
A breach of these acceptable use provisions may result in the immediate suspension or termination of your account and legal action.
7. Intellectual Property Rights
7.1 Our Intellectual Property
The Platform and all its original content (excluding User-provided content), features, and functionality, including but not limited to all software, code, text, graphics, logos, icons, images, audio clips, video clips, data compilations, design, taxonomy, and editorial content, are the exclusive property of the Australian National Institute of Higher Education Trust and its licensors. Our marks, including "Conference Flow" and our logo, are our trademarks. You may not use them without our prior written permission.
7.2 User Content
We do not claim ownership of the content you provide to the Platform. However, by providing it, you grant us the licence detailed in section 3.9. You are solely responsible for your content and assume all risks associated with it, including anyone's reliance on its quality, accuracy, or reliability.
8. Disclaimers and Our Role as a Platform
THIS SECTION IS CRITICAL TO YOUR USE OF THE PLATFORM.
To the maximum extent permitted by law, and subject always to the Australian Consumer Law provisions in Section 16, you acknowledge and agree that:
a) We are a Platform Only: We are an intermediary technology provider and a limited payment collection agent for Organisers. We have no control over and do not provide any warranty or guarantee regarding the existence, quality, safety, legality, accuracy, or content of Events listed on the Platform. b) Organiser is Responsible: The Organiser is solely responsible for honouring all ticket purchases and for the entirety of their Event. This includes, without limitation, responsibility for any cancellations, postponements, program changes, venue issues, speaker statements, sponsor claims, and health and safety measures. c) No Liability for Events: We expressly disclaim all liability and responsibility for any loss, damage, injury, cost, or expense you may suffer or incur in connection with an Event. This includes, but is not limited to, losses arising from: * Event cancellation, postponement, relocation, virtualisation, or significant changes. * An Organiser's failure to provide refunds, or the insolvency of an Organiser. * The content of any presentation, speech, recording, or material at an Event. * Any personal injury, illness (including exposure to COVID-19 or any other pathogen), or property damage occurring at an Event venue or in connection with attendance. * Any misrepresentation, omission, or inaccurate information provided by an Organiser, speaker, sponsor, or other User. * Incurred travel, accommodation, visa, insurance, or other ancillary costs. * The conduct of any Attendee, Organiser, speaker, sponsor, venue, or other third party at an Event. * Intellectual property disputes between Organisers, speakers, sponsors, and Attendees. * Acts or omissions of Stripe or any other third-party payment processor, bank, or card network. d) No Liability for Third-Party Services: The Platform integrates with third-party services (including Stripe, mapping providers, email providers, and AI services). We are not liable for any failure, error, downtime, security incident, or change in those services. e) As-Is Service: The Platform is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
9. Limitation of Liability
To the maximum extent permitted by law, and subject always to the non-excludable provisions of the Australian Consumer Law (see Section 16):
a) Excluded Loss: In no event shall Conference Flow, its affiliates, directors, officers, employees, agents, contractors, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, business, goodwill, opportunity, anticipated savings, use, data, reputation, or other intangible losses, however arising (including in contract, tort, negligence, statute, or otherwise), even if we have been advised of the possibility of such losses. b) Liability Cap: Subject to clause 9(a), our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Platform in any twelve (12) month period, whether in contract, tort (including negligence), statute, or otherwise, will not exceed the greater of: (i) AUD $100.00; or (ii) The total Platform Fees actually paid by you to us (and retained by us, net of refunds and chargebacks) in the three (3) months preceding the first event giving rise to the claim. c) Pass-Through Funds Excluded from Cap Calculation: For the avoidance of doubt, ticket proceeds and other amounts collected by us as agent for an Organiser, and remitted (or owed) to the Organiser, are not "Platform Fees" and are not included in the calculation of the cap in clause 9(b)(ii). We are not liable to refund such pass-through amounts from our own funds. d) Specific Exclusions: Without limiting clauses 9(a)–(c), Conference Flow has no liability whatsoever for: (i) chargebacks, fraud losses, or refund obligations that are the responsibility of an Organiser or Attendee under these Terms; (ii) Stripe's holds, reserves, freezes, fees, or payout decisions; (iii) any decision to feature, refuse, edit, suspend, remove, or relegate a listing; or (iv) loss arising from your failure to keep your account credentials secure. e) Single Cause of Action: Multiple claims arising from the same or related facts, omissions, or events are treated as a single claim for the purposes of the cap in clause 9(b). f) Basis of Bargain: You acknowledge that the disclaimers and limitations in Sections 8 and 9 are a fundamental basis of the bargain between you and Conference Flow, that they reflect the allocation of risk between the parties, and that we would not be able to provide the Platform on an economic basis without them.
10. Indemnity
This section applies primarily to Organisers and Promoters, but also to any User who breaches these Terms.
You agree to defend, indemnify, and hold harmless Conference Flow, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable lawyers' fees) arising out of or relating to: a) Your violation of these Terms or your use of the Platform. b) Your Event, including but not limited to any claims related to its cancellation, content, safety, or conduct. c) Your content or materials submitted to the Platform. d) Your collection and use of Attendee data. e) Your failure to pay or remit any applicable taxes. f) Your violation of any law or the rights of a third party.
This indemnification obligation will survive the termination of these Terms and your use of the Platform.
11. Disputes
11.1 Disputes Between Users
If you have a dispute with another User (for example, an Attendee has a dispute with an Organiser over a refund), you agree to resolve the dispute directly with that party. We have no obligation to mediate, arbitrate, or otherwise become involved in disputes between Users. We may, at our sole discretion, provide information or assistance, but we do so without assuming any liability or duty. You release Conference Flow from any and all claims, demands, and damages arising out of or in any way connected with such disputes.
11.2 Disputes with Conference Flow
Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.
12. Suspension and Termination
We may, in our sole discretion, suspend or terminate your account and/or access to all or part of the Platform at any time, with or without notice, for any reason, including, without limitation, for breach of these Terms.
Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
13. Modifications to these Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of modifications by posting the updated Terms on the Platform and revising the "Last updated" date at the top. For material changes, we may also notify you via email to the address associated with your account or through an in-product notification.
Your continued use of the Platform after any such change constitutes your acceptance of the new Terms. If you do not agree to any of the changes, you must stop using the Platform.
14. General Legal Provisions
a) Governing Law and Jurisdiction: These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales. b) Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. c) No Waiver: No waiver by Conference Flow of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Conference Flow to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. d) Entire Agreement: These Terms and our Privacy Policy constitute the sole and entire agreement between you and Conference Flow regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral. e) Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at our sole discretion, without restriction. f) Notices: All legal notices to us must be sent to our contact email below. We may give notice to you via the email address associated with your account or by posting on the Platform.
15. Australian Consumer Law
Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right or remedy that cannot be excluded, restricted or modified by law, including those under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
To the extent that our services are subject to a consumer guarantee, and there is a failure to comply with that guarantee which is not a "major failure", our liability is limited, at our option, to: a) the supplying of the services again; or b) the payment of the cost of having the services supplied again. This clause applies if and only if you are a "consumer" as defined in the Australian Consumer Law and it is "fair and reasonable" for us to rely on it.
16. Contact Us
For any questions, notices, or concerns about these Terms, please contact us at:
Australian National Institute of Higher Education Trust (ABN 20 459 639 129) Email: hello@conference-flow.com Website: https://www.conference-flow.com